Testimonials

Testimonials

I highly recommend Duncan Security. I have used their services for 25+ years, and they have never let me down. Not one time have I had a false alarm with their professional install teams great work. The owner has always made himself available to reach after hours if needed, but with such great service it is a rare occasion to have to call anyone. Office staff is top notch that knows their business. I have called the monitoring company quite a few times over the years to test my system, and they have always been very helpful to assist with anything I ask. Great Company! Great people!
Andy Coleman, March 2017

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My family has been associated with Duncan Security since they have been in business. They have always been professional, courteous and customer service friendly. Joe Duncan and his employees have never let us down. Tracey in his office has bent over backwards on many occasions to help us out. They've had a proven track record over the years from anyone I've ever spoken with.
Susan Rowe, February 2017

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It has been more than 10 years of great experience having your great service at our home. You are great, your professionals are available anytime you need them and your service is working 100% all the time. We thank you very much and we can rate you with 5 stars at any time! Best regards to great team of Duncan Security Systems!
Mathew Skelo, July 2016

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We have been using Duncan alarm for several years on our business and have recently had them install alarms on two more business locations and my house. They are always professional and use the best equipment. We have never had a false alarm and have only had one sensor fail. They came out the same day and fixed it. Last year the alarm went off at 2AM at the business. When I went down there to see what was going on, the police already had a man in custody that was trying to break in. We also have smoke, glass break and carbon monoxide detectors. You may be able to find something cheaper, but when your life and livelihood depend on it, you want the best.
Beth Smith, July 2013

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I wanted to tell you about our recent experience with the alarm system you installed at our house.  Without a doubt, Duncan Security saved our home, if not our lives!  At 2:00 a.m. the morning of Sept. 25, 2012, our alarm woke us with a siren and a loud voice saying, "FIRE. LEAVE IMMEDIATELY!".  I hurried through the house, but couldn't find anything wrong.  When I got to the kitchen, I could definitely smell smoke, but still could not find the fire.  Your monitoring service had called by this time and my husband requested they call the Fire Dept.  It was only then that I remembered to look at the alarm control panel.  It indicated that the fire was in the basement.

Amazingly, our two children had not waked up, so I woke them and we evacuated with our two dogs.  While I herded everyone out, my husband went into the basement with a fire extinguisher.  There was lots of smoke, but, at first, he couldn't see any fire.   Finally, at the very back of the basement where it adjoins the crawl space, he saw flames under the house and emptied the fire extinguisher onto the fire.  That knocked the flames back, but didn't put out the fire.  He ran upstairs and got a larger commercial extinguisher, and managed to douse the flames.  It was another ten minutes before the fire trucks arrived.

The firemen examined the scene and told us that our newly installed dehumidifier had faulty wiring that had ignited.  They were amazed that we managed to find the fire, much less put it out.  They said they usually responded to this type of fire only to find the house completely engulfed!

We are so grateful to Duncan Security for the protection you provided us during our emergency.  Our alarm not only alerted us to the fire, but helped us to locate it quickly and dispatched the fire department.  It made ALL the difference!
Beth Sell, September 2012